Privacy Policy

1. Introduction

GigitekAI LLC ("Company," "we," "us," or "our") operates the website gigitekai.com (the "Website") and provides cloud infrastructure, AI implementation, managed IT services, and related solutions (collectively, the "Services"). We are committed to protecting your privacy and ensuring you have a positive experience on our Website and when using our Services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our Services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete contact forms on our Website
• Request a consultation or assessment
• Subscribe to our newsletter or email communications
• Create an account or log in to our Services
• Communicate with us via email, phone, or chat
• Submit support tickets or requests

This information may include your name, email address, phone number, company name, job title, industry, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral source and links clicked
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, marketing partners, and publicly available sources, which we may combine with other information we collect about you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our Services
• Processing your requests and responding to inquiries
• Sending you marketing communications and promotional materials (with your consent)
• Conducting analytics and understanding how you use our Website
• Personalizing your experience on our Website
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our agreements
• Conducting business operations, including billing and account management

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our Website and providing our Services, including cloud infrastructure providers, payment processors, email service providers, and analytics platforms. These service providers are contractually obligated to use your information only as necessary to provide services to us.

4.2 Business Partners

We may share information with our business partners, vendors, and resellers who help us deliver our Services. These partners are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

4.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our Terms of Service and other agreements
• Protect the security or integrity of our Website and Services
• Protect the rights, privacy, safety, or property of GigitekAI, our users, or the public

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure authentication mechanisms and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge the inherent risks of transmitting information online.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website and to collect information about your browsing behavior. These technologies allow us to:

• Remember your preferences and settings
• Understand how you interact with our Website
• Deliver personalized content and advertisements
• Analyze Website performance and user behavior

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our Website.

7. Your Privacy Rights

7.1 CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of your personal information
• Right to non-discrimination for exercising your CCPA rights

7.2 GDPR Rights (EU Residents)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or call (727) 382-5776. We will respond to your request within 30 days or as required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations.

When information is no longer needed, we securely delete or anonymize it. If deletion is not possible, we will securely store your information and isolate it from any further processing.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, and services that are not operated by GigitekAI. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Children's Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information and take appropriate steps to notify the parent or guardian.

11. International Data Transfers

GigitekAI is based in the United States. Your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from your country of residence.

By using our Website and Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during international transfers.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our Website and updating the "Last updated" date at the top of this page. Your continued use of our Website and Services after any changes constitutes your acceptance of the updated Privacy Policy.